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March 18, 2020

THE MICROSOFT DIGITAL TRANSFORMATION SERIES Part 2: Engaging Customers

What are you doing to make customers come back? It's your job to reach customers where they are and get their repeat business. That's customer loyalty and it's where your customer's true value comes from in today's market. At BSIcons Software Consulting, we want you to have the tools you need to foster a strong, loyal customer base. With many customers completing their purchases online, that's where you should start the process. With a solution like Dynamics 365, reaching your customers is a whole lot easier. Contact us to learn how we can help you integrate great solutions and meet the needs of your evolving customers.
March 18, 2020

How cloud-based PBX and PSTN save Microsoft more than $120,000 per day with Skype for Business

In a constant attempt to unify communications at Microsoft, they seek a perpetual state of transformation. Leveraging the advantages of cloud-based communication is one area that they have found substantial gains. Using Skype enables their employees to work remotely and encourages them to bring-their-own-device. Your business can leverage those same modern digital advantages by integrating the solutions just like Skype. At BSIcons Software Consulting, we're knowledgeable in the space and can help you to transform your business. Contact us to find out how we can help.
March 18, 2020

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March 17, 2020

The Total Economic Impact of Microsoft 365 Education: Improving student learning while reducing cost and effort

It is every school district's goal to provide better educational experiences for their students. That's exactly why these five school districts decided to move to Microsoft 365. Did they achieve it? You bet, and in more ways than one. Teachers were able to spend less time on administrative tasks and more time focused on student needs and improving curriculums. Districts were able to save on IT costs and affordably put more devices in students' hands, moving toward their goal of one-to-one student-to-device ratios. Most importantly, students became more engaged with their studies. Check out the full results of the study and contact us to learn more about what they could mean for your district.
March 17, 2020

Dynamics 365 for Customer Service – Create lifetime customers

Only 16% of support calls are resolved in the first 5 minutes. That can add up quickly across multiple employees and calls each day. Automating that customer interaction can save your business valuable time with guided, intelligent service that improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences. At BSIcons Software Consulting, we want to help you integrate a solution that can do all of these things. Dynamics 365 is one such program, and we're masters at helping businesses adopt and integrate it as a customer support solution. Contact us to find out how we can help.